Refund policy
Return & refund Policy
At Charly's Angels, all sales are final. We do not accept returns, exchanges, or provide refunds for any products once they have been shipped.
Damages and Issues
We ensure that all products are carefully inspected before being shipped. However, if you receive an item that is defective, damaged, or incorrect, please contact us immediately at charlys.dogboutique@gmail.com. Include your order number and a detailed description of the issue, along with photos of the product and packaging. We will evaluate the issue and work with you to resolve it.
Exceptions / Non-Returnable Items
All products sold by Charly's Angels are non-returnable and non-refundable, including but not limited to:
- Leashes, collars, dog toys, creams, and perfumes for dogs.
- Accessories and other non-edible items.
We do not sell any food or edible products, so this policy does not apply to such items.
European Union 14-Day Cooling-Off Period
As per European Union regulations, the 14-day cooling-off period does not apply to the products sold by Charly's Angels, as these items are customized or sold as final sale items.
Contact Us
If you have any questions or concerns regarding your order, feel free to contact us at:
- Email: charlys.dogboutique@gmail.com
- Phone: +32 475 38 55 90
- Address: Dr. Adriaan Martenslaan 55, 9800 Deinze, Belgium
- BTW Number: BE0729430991
Thank you for choosing Charly's Angels for your pet needs!